Customer Testimonials

I bought a used Honda Civic here in April, along with GAP insurance. After the car was recently totaled, I reviewed my signed contract to request a GAP refund and discovered sales rep Nha had slipped in a tire warranty that is only valid for Hyundai vehicles. When I caught the error and requested a full refund for both products in late August, Nha promised it would take 3–7 business days. It has now been over two months. Nha is completely ignoring my calls and emails. I spoke to Manager Paul last week, who gave me the exact same stall tactic (&... Read More

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DealerRater - Nov 2, 2026

I bought a used Honda Civic here in April, along with GAP insurance. After the car was recently totaled, I reviewed my signed contract to request a GAP refund and discovered sales rep Nha had slipped in a tire warranty that is only valid for Hyundai vehicles. When I caught the error and requested a full refund for both products in late August, Nha promised it would take 3–7 business days. It has now been over two months. Nha is completely ignoring my calls and emails. I spoke to Manager Paul last week, who gave me the exact same stall tactic ("I'll look into it and get back to you") and never followed up. They will happily take your money and slip non-applicable policies onto your loan, but good luck getting your unearned refunds back. Save yourself the stress and buy elsewhere.

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Please stay far away from Herb Chambers Hyundai. I have bought many cars from there over the years and I admit I have had some negative experiences. But unfortunately its the only Hyundai dealer around for about an hour. But the last straw was the fraud they committed against me recently. I have a 2021 Elantra SEL and have had all the services done at the dealership. In the book it says to change the transmission fluid at 60,000 miles due to it having a IVT transmission that are not very good. I requested a drain and fill only as a flush ... Read More

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DealerRater - Sep 27, 2026

Please stay far away from Herb Chambers Hyundai. I have bought many cars from there over the years and I admit I have had some negative experiences. But unfortunately its the only Hyundai dealer around for about an hour. But the last straw was the fraud they committed against me recently. I have a 2021 Elantra SEL and have had all the services done at the dealership. In the book it says to change the transmission fluid at 60,000 miles due to it having a IVT transmission that are not very good. I requested a drain and fill only as a flush can break small particles free and block small valves in the transmission. I got there at the first appointment of the day and the put my car up on the lift. being that I have had many issues in the past I knew they would have to remove the airbox and hose going to throttle body to get to the fill point. so I put black reference marks on all the screws the would have to remove. Thank God I did. My car was up on the lift for 2 hours then taken down and told it was all set. The mechanic was standing there who worked on my car and I asked him how the fluid looked and how much fluid it took. he said it wasn't too bad and it took 3 and 1/2 quarts. I paid $384.00 went outside opened my hood and sure enough every reference mark lined up perfect. I brought it to the service managers attention, and he said I'm going to pull your car in the bay again. I said I'll meet you out there. he talked to the mechanic for a few mins and came over with a blank look on his face. He said the mechanic admitted he never changed your transmission fluid. needless to say, I lost my temper at this point. I said I want my money back now. They gave me crap that they couldn't refund my card because the job was closed out. the had to get me cash after another wasted hour of my time. I contacted Hyundai Consumer Affairs and they were no help. I will never step foot back to Herb Chambers Hyundai of Auburn MA. They are crooks and frauds. I will never buy another car from them. I'm done. They are lucky I didn't end up in jail that day. I was ready to lose my mind. they basically tried to steal $400 from me and then have me drive around thinking my transmission was all set. My advice go 45 minutes west to Gary Rome Hyundai.

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Here's a warning for anybody who has any idea of going to Herb Chambers Hyundai in Auburn. I went there this morning and spent three hours to have my transmission fluid changed as it states in the book If you have a CVT transmission you should have it changed every $60,000 miles. Since I don't trust anybody when it comes to mechanics last night I went out and took a Sharpie and made marks on all the bolts that would have to be removed to take the air intake off the mass air flow sensor off to get to ... Read More

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Yelp - Aug 29, 2026

Here's a warning for anybody who has any idea of going to Herb Chambers Hyundai in Auburn. I went there this morning and spent three hours to have my transmission fluid changed as it states in the book If you have a CVT transmission you should have it changed every $60,000 miles. Since I don't trust anybody when it comes to mechanics last night I went out and took a Sharpie and made marks on all the bolts that would have to be removed to take the air intake off the mass air flow sensor off to get to the fill plug. After checking out and telling me my car was all set and paying $400 I opened my hood when I got out to the parking lot and noticed that every single Bowl lined up with the marks I made. I then went in and questioned how he filled my transmission if none of the bolts were removed. He then admitted that he never actually changed my fluid. So the mechanic lied to me told me how much fluid it took when I asked him and yet then finally admitted to the fact when I called him out that he never actually did the job I saw my car up on the lift but he never actually changed it. Do yourself a favor and never ever go to Herb Chambers Hyundai. Do not buy a car from them do not go there for service they are Crooks and they try to rob me a $400 that they had to then pay me back said it was a mistake a miscommunication and I could come back and they would give me a discount. I will never ever bring my car back to Herb Chambers Hyundai of Auburn nor will I ever buy a car from them ever again heed the warning because this could happen to you

I bought a car with Stan and he went over and beyond to make sure I had the best experience! Thank you Stan!

Marty went over and above to get us the car we wanted at the price we were willing to pay. We would definitely do business with him again.

Had a recall, dropped it off at ten it was done by two! Courteous service great communication!

I had all of my maintenance and repairs done at this location several years ago and truly loved them. This time around, I bought a new car. Stan in Sales was great and made the process smooth. Nha in Finance was super personable and went over all of my financial options. The whole process was stress free. I would recommend this Herb Chambers location for service and sales any day!

I went in for an oil change, and within a week, all the oil leaked out and ruined my driveway. Service Manager George Rigo responded quickly to fix the car and promised to clean the driveway stains. George stayed in contact with me multiple times a week for months trying to fix it. While I appreciate his effort and believe he did his best, a simple driveway remedy should never take several months. The real issue was upper management. I reached out to the General Manager, Brendan Grier for help, but was ignored. I finally had to contact the Herb ... Read More

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DealerRater - Jul 14, 2026

I went in for an oil change, and within a week, all the oil leaked out and ruined my driveway. Service Manager George Rigo responded quickly to fix the car and promised to clean the driveway stains. George stayed in contact with me multiple times a week for months trying to fix it. While I appreciate his effort and believe he did his best, a simple driveway remedy should never take several months. The real issue was upper management. I reached out to the General Manager, Brendan Grier for help, but was ignored. I finally had to contact the Herb Chambers Corporate office to get this resolved. George deserves credit for his customer service, but General Manager Brendan Grier completely failed to handle this situation.

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A few weeks ago I leased a Tuscon and was feeling nervous about the entire process, especially since it was a first for me (and my last car situation was a disaster). However, the employees there were all very laid back and patiently answered every question I had - they even stayed 30 minutes past closing to finish the paperwork for me! I worked mostly with Stan from sales and he was impeccable. He answered or got back to me within the days between paperwork and picking up the car, and he made sure I was comfortable before sending me off. ... Read More

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Yelp - Jul 9, 2026

A few weeks ago I leased a Tuscon and was feeling nervous about the entire process, especially since it was a first for me (and my last car situation was a disaster). However, the employees there were all very laid back and patiently answered every question I had - they even stayed 30 minutes past closing to finish the paperwork for me! I worked mostly with Stan from sales and he was impeccable. He answered or got back to me within the days between paperwork and picking up the car, and he made sure I was comfortable before sending me off. The entire process was much easier than expected. Overall, highly recommend!

Double gasketted my oil filter June 19th at 2pm. Brought the car elsewhere having to replace draining oil on the road while travelling. The second mechanic I've brought it to tried to fix it, it's still leaking albeit less so and now have to make a third appointment to get it fully fixed. My car didn't have constant oil issues until I trusted herb chambers Hyundai of Auburn to do my oil change. Attached will be a picture and video of the oil leakage from when I brought my car to a different mechanic. Avoid getting work ... Read More

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Google - Jun 30, 2026

Double gasketted my oil filter June 19th at 2pm. Brought the car elsewhere having to replace draining oil on the road while travelling. The second mechanic I've brought it to tried to fix it, it's still leaking albeit less so and now have to make a third appointment to get it fully fixed. My car didn't have constant oil issues until I trusted herb chambers Hyundai of Auburn to do my oil change. Attached will be a picture and video of the oil leakage from when I brought my car to a different mechanic. Avoid getting work done here.

After several conversations stating what model, trim & price I wanted, they decided to "accept" my offer only to pull a bait and switch after I arrived at the dealer and tell me it was for another trim. Low and behold when as I was out and on my way there they emailed me confirming the "wrong trim". When I arrived and had no idea & I was met condesencion. I left pretty mad and lost hours of my day of with my family.

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Was in a pinch after working about 13 hours and needed to charge my EV to make it home. Plugged in at this fine, upstanding establishment for 40 minutes which got me to 60%. Went to unplug and the screen said I owed $95. For my gas vehicle friends a typical charge to full is maybe $30, $45 would be astronomical. I stopped a nice employee and asked if the price on the screen was accurate because, surely it couldn't be. He asked the GM who confirmed they are in fact robbing people. It's just nice to know there are still companies out there ... Read More

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Google - Jun 29, 2026

Was in a pinch after working about 13 hours and needed to charge my EV to make it home. Plugged in at this fine, upstanding establishment for 40 minutes which got me to 60%. Went to unplug and the screen said I owed $95. For my gas vehicle friends a typical charge to full is maybe $30, $45 would be astronomical. I stopped a nice employee and asked if the price on the screen was accurate because, surely it couldn't be. He asked the GM who confirmed they are in fact robbing people. It's just nice to know there are still companies out there with morals doing right by the consumer.

Helpful, friendly, and the service department goes above and beyond. I’m happy I went with Herb Chambers Hyundai in Auburn for service!

Buyer beware. Will sell you an amazing car and then TANK your credit. They don’t heed standard contact procedures and won’t pull your auto pay. Perfect credit forever until this place. They apologize, tell you they’ll appeal it FOR you and then they never do. So have fun.

Brought my car in last Friday, June 19. On Sunday the oil change that day we’re supposed to have done. They never put the filter in and the oil leaked out and almost blew my engine. Tried calling them like 10 times and always told that I could not speak to a manager. Poor service would not recommend anyone.

Just bought a car from Stan. Was a great experience. Answered all my questions and i am very happy with my car!

Great service! Location a little tricky, but overall great experience!

The service you get is not very good but if you don’t expect much you won’t be disappointed . There is a better service center in Leominster.

We had a bad experience at Herb's Chambers Hyundai. My son leases a 2024 SEL that includes a navigation system, GPS, and a Bluetooth to start the car. They tried to switch him into a lower-end 2026 SE model with no navigation, GPS, or Bluetooth start. We wanted to keep his payments at $275 a month, but they first offered $327, then $282, and finally $275 as we were leaving. We still said no, as they were pushing a downgrade for more money. We won't be returning.

Steve is super knowledgeable and helpful!

I purchased a car here last week- a 2026 Hyundai Kona. I didn’t need a new car, but was interested in something with all wheel drive after this past brutal winter. I worked with Caitlin and Stan. I went in telling them I am not interested in negotiating a monthly payment or any of that stuff they try to bombard you with when you go into a dealership- but the total price of a car and possibly looking at trading my other car in after I see the price for the Hyundai Kona. Stan was my salesman and there was ... Read More

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Google - May 30, 2026

I purchased a car here last week- a 2026 Hyundai Kona. I didn’t need a new car, but was interested in something with all wheel drive after this past brutal winter. I worked with Caitlin and Stan. I went in telling them I am not interested in negotiating a monthly payment or any of that stuff they try to bombard you with when you go into a dealership- but the total price of a car and possibly looking at trading my other car in after I see the price for the Hyundai Kona. Stan was my salesman and there was nothing but a positive experience, professionalism, and a no-pressure environment. I have dealt with my fair share of car dealerships, and Herb Chambers in Auburn- Hyundai was by far the easiest to work with as well as the most professional. I have a Hyundai dealership much closer to me and the first thing they did was try to get me to commit to a monthly payment when I walked through the door, after stating I was just interested in the out of door price. I ended up walking out. This dealership also offered me $2.5 K more for my trade-in than my local Hyundai dealership did. I highly recommend this dealership, working with Stan, and will be returning in the future. I am also referring my friends and family here.

Thank you for the 5-star service for my mother-in-law's new Venue purchase. The product specialist, sales manager and finance manager work seamlessly together for a quick and easy sale. Our entire family appreciate Herb Chambers Hyundai very much!

I would 100% take my car back to this dealership! I had the best service from Phuoc Huynh and Anthony. They truly made sure my tire pressure sensor stayed off and they detected the problem immediately. I was in and out before I knew it! Thanks again!

My friend went here for his oil change under warranty and they haggled him saying he was “too close to the 36,000 mile guarentee” while he was at 35k. Weird. Would not trust these people if they can’t be trusted for an oil change.

I had a very disappointing experience with Herb Chambers Hyundai in Auburn, Massachusetts, especially with the salesperson I worked with, Stan. Communication was terrible from the start. I constantly had to chase people down for answers because nobody would return my calls/emails or keep me updated throughout the process. What made the experience even more frustrating was the lack of clarity and transparency regarding important details during the sale. I felt like things were rushed over or not fully explained until later. When making a major purchase, honesty and clear communication should be a priority, and unfortunately, I did ... Read More

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Google - May 22, 2026

I had a very disappointing experience with Herb Chambers Hyundai in Auburn, Massachusetts, especially with the salesperson I worked with, Stan. Communication was terrible from the start. I constantly had to chase people down for answers because nobody would return my calls/emails or keep me updated throughout the process. What made the experience even more frustrating was the lack of clarity and transparency regarding important details during the sale. I felt like things were rushed over or not fully explained until later. When making a major purchase, honesty and clear communication should be a priority, and unfortunately, I did not feel valued as a customer at all. This was not my first purchase from this dealership — it was actually my second — which makes the experience even more disappointing. I gave them another chance expecting better service, but instead it turned into an extremely stressful and frustrating experience. The lack of professionalism, poor follow-through, and overall customer service has guaranteed that I will never return again. I would not recommend this dealership to anyone looking for trustworthy service, transparency, or reliable communication.

Andrew did the diagnostic test on my car and felt bad with the bad news he had for me. He was caring and curtious. Had dreaded going there but was essential for correct diagnosis. He was a real gentleman. and didn't make me feel like I didn't know what I was talking about. Need more like him.

Chris in the parts department saved our car! Thanks!!!!!!

Had a great experience with Nick and others at Herb Chambers Hyundai in Auburn MA.

I have to say that my experience buying a vehicle here was the best that I have had! This is largely due to Andrew Lemovitz, I was lucky enough to have had his help finding the perfect car for me! His honesty and willingness to work within my budget and my needs, without pressuring me into something I wasn’t comfortable with, was a welcome surprise! He was considerate and efficient throughout the entire process - so much so that I didn’t even bother looking anywhere else after our first test drive! I would highly recommend going to see ... Read More

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Google - May 2, 2026

I have to say that my experience buying a vehicle here was the best that I have had! This is largely due to Andrew Lemovitz, I was lucky enough to have had his help finding the perfect car for me! His honesty and willingness to work within my budget and my needs, without pressuring me into something I wasn’t comfortable with, was a welcome surprise! He was considerate and efficient throughout the entire process - so much so that I didn’t even bother looking anywhere else after our first test drive! I would highly recommend going to see him at Herb Chambers Hyundai in Auburn if you are in the market for a new ride!

Phu was a great advisor. He was helpful, easy to talk to, and made everything simple to understand. Really appreciate his help.

Phu has been nothing but a saint when helping me with my vehicle he explained things to me in a way that I could understand. He made me feel welcome and made my being there a good thing.

Phu is a fantastic car service advisor! Knowledgeable, professional, and friendly. Phu explained everything clearly and provided excellent service. Highly recommend!

I brought my nearly brand-new car in for what should’ve been a routine oil change. 7,500 miles. That’s it. No mysterious noises, no warning lights—just basic maintenance. Five hours later, I was still sitting there. What’s impressive isn’t just the delay—it’s the commitment to saying “it’ll be ready soon” with absolutely no relationship to reality. I checked in multiple times, and each time I was reassured it was almost done. At one point I started to wonder if “soon” was being measured in geological time. If you’re planning to visit, I recommend ... Read More

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Google - Apr 27, 2026

I brought my nearly brand-new car in for what should’ve been a routine oil change. 7,500 miles. That’s it. No mysterious noises, no warning lights—just basic maintenance. Five hours later, I was still sitting there. What’s impressive isn’t just the delay—it’s the commitment to saying “it’ll be ready soon” with absolutely no relationship to reality. I checked in multiple times, and each time I was reassured it was almost done. At one point I started to wonder if “soon” was being measured in geological time. If you’re planning to visit, I recommend packing a lunch, a book, maybe a sleeping bag—just in case your quick service appointment turns into a full-day retreat. I understand delays happen. What’s unacceptable is the complete lack of transparency and respect for customers’ time. A simple oil change should not feel like an endurance event. Next time I need service, I’ll be going somewhere that understands the difference between “soon” and “five hours later.”

I am extremely disappointed with the service at this location. My vehicle has been at the center for four days, and despite having a scheduled appointment, I still have not received a diagnosis. While the staff claims to be "doing their best," the complete lack of communication and disregard for my scheduled time is unacceptable. This is not a one-time issue with Hyundai, but a recurring pattern of unprofessionalism and a lack of respect for the customer’s time. Because of these persistent service failures, I will not be purchasing another Hyundai and plan to get rid of ... Read More

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Google - Apr 27, 2026

I am extremely disappointed with the service at this location. My vehicle has been at the center for four days, and despite having a scheduled appointment, I still have not received a diagnosis. While the staff claims to be "doing their best," the complete lack of communication and disregard for my scheduled time is unacceptable. This is not a one-time issue with Hyundai, but a recurring pattern of unprofessionalism and a lack of respect for the customer’s time. Because of these persistent service failures, I will not be purchasing another Hyundai and plan to get rid of this vehicle as soon as possible. I would highly recommend looking elsewhere if you value reliable service and professional communication.

Andrew sold me a car, i spend a couple months looking for the right vehicle and they had it, there was no pressure to buy and I was able to get a loan that worked for me.

Never again will I come here. Phuoc was absolutely rude and unhelpful . Wasted my time coming here and do not recommend anyone else to come here !

My third Elantra purchase from Herb Chambers. Stan is a pleasure to deal with. Love my new Elantra!

DO NOT CHARGE YOUR EV HERE. They charged us $120 for what would normally be $20. We went in person to speak to a manager, who said it was private and they could charge whatever they wanted "because we can't have people charging their cars here." If they are willing to price gouge people on small things, we wonder what they do on big sales like new cars.

Steve was outstanding. Not pushy and very informative. Paul was great answering all questions and emails quickly

It's a good dealer. They're offer good services. Unfortunately some employees from the Service Department doesn't treat all customers the same way. I'm feel sorry for this behavior. It's unpleasant.

I would like to thank John at the service department for the greatest customer service I have ever had on a Hyundai dealer, very professional, communication was excellent and very cordial! Thanks John!

Waited 5yrs to write this.. Lol Purchased a certified used 2018 hyundai tucson 1.6t limited w/26k miles from Herb Hyundai Auburn back in early 2021. Traded for another hyundai out of state 10/2025 at 83k miles. Never had any issue with the vehicle itself, nor the buying experience - everything was fair market value for the time. Sales was a pleasure to work with and everything was done in less than 2hrs and I was on my way. If you choose to buy, go and buy with a purpose and don't mess around. Herb is fair, professional, and reputable. There's ... Read More

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Google - Mar 13, 2026

Waited 5yrs to write this.. Lol Purchased a certified used 2018 hyundai tucson 1.6t limited w/26k miles from Herb Hyundai Auburn back in early 2021. Traded for another hyundai out of state 10/2025 at 83k miles. Never had any issue with the vehicle itself, nor the buying experience - everything was fair market value for the time. Sales was a pleasure to work with and everything was done in less than 2hrs and I was on my way. If you choose to buy, go and buy with a purpose and don't mess around. Herb is fair, professional, and reputable. There's a reason these guys are top notch in NE.

Excellent customer service, professionalism and integrity, the environment is peaceful, my salesman was very helpful and respectful

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There is a sales guy name Andrew he doesn’t know how to interact with customers. He doesn’t have any car knowledge or customer service skills. He is super rude and only wants to do the sell and hope you don’t come back because he won’t help you.

We purchased the car from out of state. Steve Miller was great. Lots of confusion and disarray surrounding picking up the car, as the dealership and DMV were closed for a couple of days because of a major snowstorm, but Steve kept us updated with progress so we didn't drive up to MA unnecessarily. The out-of-state vehicle reg and title transfer went through very smoothly, and our daughter is loving her first car!

Very relaxed experience. No pressure tactics!

I LOVE the car I bought from this dealership, and the salesman Steve was a huge help. I got a great deal and the initial purchase process could not have been easier. However, I give 3 stars because the lack of communication with me from upper management was a major inconvenience. It took 8 days from signing for me to pick up my vehicle. A few scheduling mishaps due to snow, illness, etc. occurred which I obviously have no issue with. The problem I faced was that I had to call the dealership multiple times a day to hear from anyone about ... Read More

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Google - Mar 6, 2026

I LOVE the car I bought from this dealership, and the salesman Steve was a huge help. I got a great deal and the initial purchase process could not have been easier. However, I give 3 stars because the lack of communication with me from upper management was a major inconvenience. It took 8 days from signing for me to pick up my vehicle. A few scheduling mishaps due to snow, illness, etc. occurred which I obviously have no issue with. The problem I faced was that I had to call the dealership multiple times a day to hear from anyone about my car, whether that was about canceled appointments, when rescheduled appointments were, when I could pick up the car, etc. They did offer to deliver my car which was VERY thoughtful, but failed to communicate properly with me about my address and that ended up falling through, which was an additional inconvenience in itself. Like I mentioned, my direct salesman could not have been better and I owe him all his credit (he waited after hours for me to travel to Auburn to come pick up my keys). All in all, I think they have great cars but this location could be much more improved with better communication, especially with paying customers.

Marty was so helpful during the whole process, listened to my needs and found the right car for me and my budget. Even programmed Sirius stations I like without asking. Very attentive. And personable.

Came in this weekend to purchase a Tucson for my daughter and was treated to incredible service by the team. The GM Brendan was helpful and informative and the sales and finance teams were easy to work with. Thanks all.

Steve was relaxed, informative sales representative, was well- informed about the vehicles, and took extra time covering all the various features. I’m happy

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Had amazing experience with Andrew everything was easy and no pressure got the 2022 venue and extremely happy with the purchase and my decision

Andrew Lemovitz Jr was very knowledgeable and professional. It was a pleasure working with him and I would definitely purchase another vehicle there.

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I had an excellent car buying experience with Andrew Lemovitz Jr. with Herb Chambers Hyundai of Auburn. He was very knowledgeable, courteous and a pleasure to work with. I highly recommend finding your next vehicle with him.

It was great experience at the dealership, Herb Chambers Hyundai of Auburn is a great.

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Been to Hyundai Auburn three times now. We come back for Nick - he’s been great. Will be back to see him if a fourth is needed.

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Najee and Phu were very attentive and professional. My car was serviced successfully in about an hour. I bought the car (2025 Hyundai Tucson Hybrid) from Najee 6 months ago and it’s been super reliable. Fantastic customer service and fantastic car quality!

I had an absolutely outstanding experience at Herb Chambers. Brendan, the General Manager, and Nick, my salesperson, went above and beyond at every step. Brendan made the negotiation process seamless by working with me via email and text, providing clear, transparent numbers and making everything incredibly easy. Nick was phenomenal with communication, touching base with me updates while waiting for the registration transfer. Peter in finance was equally excellent being efficient, knowledgeable and he made the dreaded paperwork process stress-free. Plus he shared his dog pictures! This all set this experience apart. I received a very fair amount for the ... Read More

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Google - Jan 22, 2026

I had an absolutely outstanding experience at Herb Chambers. Brendan, the General Manager, and Nick, my salesperson, went above and beyond at every step. Brendan made the negotiation process seamless by working with me via email and text, providing clear, transparent numbers and making everything incredibly easy. Nick was phenomenal with communication, touching base with me updates while waiting for the registration transfer. Peter in finance was equally excellent being efficient, knowledgeable and he made the dreaded paperwork process stress-free. Plus he shared his dog pictures! This all set this experience apart. I received a very fair amount for the equity in my lease trade in and an exceptional price on my new lease. This was hands-down one of the top car buying experiences I've had. I wouldn't hesitate to recommend them to anyone!

This dealership is a joke! Open recall on paint peeling due to Hyundai manufacturing issue after they said they would cover the paint peeling under the recall they came up with an excuse saying it’s not covered due to outside influences (rock)! Which never happened! This is above the windshield not on the hood! They had no problem fixing the other recalls though cause it wasn’t an expensive fix like the paint! Rental vehicle they gave me had a burn hole in front seat/ stains on passenger seat and dents in fenders and it was a 2026 just goes ... Read More

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Google - Jan 20, 2026

This dealership is a joke! Open recall on paint peeling due to Hyundai manufacturing issue after they said they would cover the paint peeling under the recall they came up with an excuse saying it’s not covered due to outside influences (rock)! Which never happened! This is above the windshield not on the hood! They had no problem fixing the other recalls though cause it wasn’t an expensive fix like the paint! Rental vehicle they gave me had a burn hole in front seat/ stains on passenger seat and dents in fenders and it was a 2026 just goes to show how much they care! Never again will I go to McGovern!

Fantastic experience with the people I dealt with at this dealership. Highly recommend them.

Nick was wonderful to work with. We found him to be attentive, open and detail oriented.

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The representative that assisted me was very polite, kept me updated about my vehicle and was very professional. I was more than happy with the service I received.

We visited last Wednesday at my wife’s insistence after looking at multiple car lines for our next car. I figured it was a waste of time but instead I was WOWd with the product (2026 Tucson Limited Hybrid). However, when we first arrived we were feeling like we walked into “Zombie Hyundai”. Dimly lit, Xmas decorations upstairs in the mezzanine where offices located, not many staff around. Someone said they would find someone to help us then the guy a few feet away said he was a sales person. Nice enough guy who, once we broke the ice was very ... Read More

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Google - Dec 22, 2025

We visited last Wednesday at my wife’s insistence after looking at multiple car lines for our next car. I figured it was a waste of time but instead I was WOWd with the product (2026 Tucson Limited Hybrid). However, when we first arrived we were feeling like we walked into “Zombie Hyundai”. Dimly lit, Xmas decorations upstairs in the mezzanine where offices located, not many staff around. Someone said they would find someone to help us then the guy a few feet away said he was a sales person. Nice enough guy who, once we broke the ice was very helpful and introduced us to and explained the vehicle on a test drive. The next day we decided to abandon the 2 other vehicles (GMC Terrain & Subaru Outback). I reached out to the salesperson Friday morning by Email looking for the out the door price. After a few hours and no response I called and found out it was his day off and would be in on Saturday. (I would expected his email should have pinged me he was “off until xxx”). Saturday morning he called and I explained we had 2 other ODP quotes and needed one from him. I told him what the best price we had so far. He explained Saturdays are busy but we should see something around mid day or so or end of day at latest. We never heard a peep. They were closed Sunday. I called Monday at 11:15 or so and asked if he was on and they said they would see if they could find him. Just under 10 minutes on hold they told me he was tied up at the moment. I left message I needed the Quote ASAP etc. 45 minutes later he calls and says he just heard I called but was in the car just heading into work. So he wasn’t tied up, he wasn’t there. I reiterated I needed the Quote to move forward and he said he just heard the dealership would not meet or beat the quotes I had. What bothers me the most is that the other dealers had a quote for me in less than an hour and didn’t know me from Adam. There should be no reason to believe they didn’t know Saturday morning unless the salesperson never went to the desk and dropped the ball. Since I stopped in there on a whim I did no research on reviews, but did this morning. Sorting by most recent I found so many low star reviews over the past year. I’m assuming that since Herb Chambers sold his dealerships to the Asbury Auto Group the new owners are having trouble steering the ship. I am pursuing the purchase from elsewhere

Nicholas Giannetti was so easy and pleasant to work with. He is very knowledgeable and reassuring when it comes down to buying a vehicle

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Smooth buying experience. They let me take the car to get checked out by my personal mechanic. Najee was very easy going. No pushy sales tactics. A lot of fees, but that's just about everywhere these days. I have been car shopping for a few months and have had some very bad experiences along the way. In comparison, these guys shined.

I'm always apprehensive when I go to a car dealership but that went away quickly when I got to Herb Chambers Hyundai. The people were extremely friendly and VERY helpful. It was just a great experience from start to finish. I dealt with Nah (spelling?) and I think he went above and beyond with helping me. I would definitely do business with this company again. I can't thank them enough. Mike

Just got a car from here with the help of Andrew, he was great and very helpful with all my car needs. Thank you so much Andrew I love the car

I brought my 2022 Kona here, after having a horrible experience with another dealership. I’d made an appointment with the Hyundai dealership near me, and had it towed in. They never confirmed receiving it, and left me on hold each time I called, eventually closing without ever contacting me. The next day I began calling again, and again was left on hold and forgotten about to the point that I finally had to take an uber in just to find out if they’d even received my car. I felt powerless, frustrated, and honestly insulted. They never offered an apology ... Read More

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Google - Dec 1, 2025

I brought my 2022 Kona here, after having a horrible experience with another dealership. I’d made an appointment with the Hyundai dealership near me, and had it towed in. They never confirmed receiving it, and left me on hold each time I called, eventually closing without ever contacting me. The next day I began calling again, and again was left on hold and forgotten about to the point that I finally had to take an uber in just to find out if they’d even received my car. I felt powerless, frustrated, and honestly insulted. They never offered an apology or explanation as to why no one bothered answering my calls or calling me and hadn’t touched the car yet, so I looked up other Hyundai dealers, called the service department for this one, and Ryan answered. I explained the issue with the car and current dealership and that part of why I was freaking out was because I’m a first responder for a very busy city 45+ min from my home, and that not knowing what was going on with my car or how I’d get to work was really stressing me out. Ryan could tell how high strung I was, listened, acknowledged my concerns and was straight forward about not wanting to stress me out more by speculating as to what the issue may be without looking at it. He told me if I had it towed in, he would do his best to look at it right away. To make it worse, my car looked like a homeless person lived in it. Between my full time job as a police dispatcher, per diem job as an ambulance and fire dispatcher and the mobile small business I own, I work an easy 70-80hrs a week, sometimes more, and often have 5 hrs max to sleep before having to leave for my next shift, so cleaning my car is not a priority, and it needed to be detailed. Ryan stayed in communication about the whole process, making an effort to touch base regularly, which really helped put me at ease, because even though i was overwhelmed waiting to find out if it was covered, at least I knew my car was with someone diligent, who I could trust. I was so excited when he called and told me that he’d submitted all the necessary documentation and gotten it covered by the warranty, plus the car was ready way faster than I had feared, and he had the outside of my car detailed too! It looked great! I really can’t express what a big difference it makes to me to drive around in a car that’s clean. All of my time goes towards helping other people manage their stressful situations, and it really means a lot to have had someone help me manage mine! Ryan is not only great at what he does, he is a genuinely good and kind person. I will definitely be coming back to this dealership moving forward!

Had to get my car towed to the dealership after breaking down on I90. It was a Friday afternoon, so had to wait until Monday for a diagnostic. Ryan made sure to contact us Monday morning with an update. He was very pleasant & transparent when it came to pricing & work to be done. My car was ready for me by Wednesday morning & price was exactly as stated! Thank you for the wonderful customer service from Ryan!!

Purchased two cars in as many years from Nick at Hyundai Auburn. I have to drive an hour to get there and Nick and the service staff are worth the trip. Nha got me through all the financials smoothly. Love the cars - thank you for everything.

Had a recall on vehicle to replace engine phu kept me well informed on everything had vehicle returned within 2 week

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Andrew was great and super friendly. Made the experience super simple and comfortable. Friendly staff!

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I went for my “free” oil change. They discovered an issue with rodent infestation. It was fixed while I waited. Total time I was there was just under 1-1/2 hours but I was charged labor for the rodent infestation $268.60 which comes to 1-1/2 hours. So my so called free oil change was not free. I left with $393.03; $62.86 for the actual air cabin filter, $28.91 for an air intake filter and $268.50 for labor and I guess the $27.02 shop charge us for my “free” tea and apple. The parts are priced correct but the labor rate is overstated and overpriced. I will say ... Read More

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DealerRater - Nov 14, 2025

I went for my “free” oil change. They discovered an issue with rodent infestation. It was fixed while I waited. Total time I was there was just under 1-1/2 hours but I was charged labor for the rodent infestation $268.60 which comes to 1-1/2 hours. So my so called free oil change was not free. I left with $393.03; $62.86 for the actual air cabin filter, $28.91 for an air intake filter and $268.50 for labor and I guess the $27.02 shop charge us for my “free” tea and apple. The parts are priced correct but the labor rate is overstated and overpriced. I will say the employees are all nice, helpful and friendly. Can’t be mad at them, they are only doing as told per the job.

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Quick and effiecent. Kept me informed on the progress of the service. The friendly staff was a pleasure to work with.

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Great sales team, especially Stan the man. Thank you so much👍👍. The best dealer in New England

This is the 2nd new vehicle I bought at Herb Chambers in Auburn MA. The dealership is well staffed for sales and service. The staff are always available and ready to help you buy or service a vehicle. 1st class experience here.

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Online booking worked great and qas able to get a date and time that was extremely convent for me. Exceptional service from the moment I walked in. Car service was explained in full and nothing additional was pushed on us. Comfy waiting room was most accommodating everything was priced thoughtfully

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Team is always ready to accommodate the customer’s needs. Top notch, wouldn’t want anyone else to take care of my lease.

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Breanna’s knowledge of the vehicles and her attention to detail is amazing! She’s patient listening to what the the issues are with your vehicle and actually cares if the problem was corrected. She also communicates very well and knows her job like a real professional. It was refreshing to deal with someone at a dealership for service and not feel taken advantage of. I highly recommend going here. I had previously taken the vehicle twice to another dealer and they had the car for over two weeks and still didn’t fix the issues. Very pleased with the ... Read More

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DealerRater - Oct 27, 2025

Breanna’s knowledge of the vehicles and her attention to detail is amazing! She’s patient listening to what the the issues are with your vehicle and actually cares if the problem was corrected. She also communicates very well and knows her job like a real professional. It was refreshing to deal with someone at a dealership for service and not feel taken advantage of. I highly recommend going here. I had previously taken the vehicle twice to another dealer and they had the car for over two weeks and still didn’t fix the issues. Very pleased with the professional at herb chambers and Breanna In particular.

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Nick didi a great job of no pressure sales while being direct and open on options that were available.

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Very informative and helpful when dealing with auto repairs. I was very impressed with the service I received.

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I had a recall inspection on October 20th. I was met by Ryan, who did the inspection. He was very nice and everything was taken care of pretty quickly.

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Easy to deal with and I will go back to them for another new car

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How many emails does a person have to send to get a reply?? how many phone calls does a person have to make to get a call back?? How many times does a person have to bring the same car in for countless repairs that herb chambers Hyundai of Auburn KNEW about before selling it to me AND NEVER FIXED— including an open recall on the driver side airbag -that ILLEGAL . All I need you guys to do, is simply release my vehicle so that I can have a TRUSTED A mechanic work on it. And then I’d happily ... Read More

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Google - Oct 13, 2025

How many emails does a person have to send to get a reply?? how many phone calls does a person have to make to get a call back?? How many times does a person have to bring the same car in for countless repairs that herb chambers Hyundai of Auburn KNEW about before selling it to me AND NEVER FIXED— including an open recall on the driver side airbag -that ILLEGAL . All I need you guys to do, is simply release my vehicle so that I can have a TRUSTED A mechanic work on it. And then I’d happily delete the truthful reviews, I’ll stop calling, and I’ll stop emailing. - by far the most unprofessional business I’ve ever done business with

This place is great...at getting your hopes up. They texted me they could help me out with 1000 down, then texted back that they meant 10k 😂😂😂

Prompt service, pleasant and knowledgable staff, fair pricing. Complimentary car wash was an added bonus

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This was my first oil change and tire rotation on my new plug in hybrid vehicle. Everyone in the service department was courteous, professional and efficient.

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I needed to have a headlight replaced. The job was completed quickly while I waited. I am pleased with this service. I will return to this dealership for service in the future. Good job!

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Courteous. I really liked the information provided to me on the service done on my car

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Friendly service! Clean, organized, and easy to access. Would go there again as the location is convenient

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Worked extremely hard to get the problem resolved and fixed. Lot of technical problems but they got it done

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Hyundai’s service was on point, professional and ready to help however they could. I will be back!

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