Please stay far away from Herb Chambers Hyundai. I have bought many cars from there over the years and I admit I have had some negative experiences. But unfortunately its the only Hyundai dealer around for about an hour. But the last straw was the fraud they committed against me recently. I have a 2021 Elantra SEL and have had all the services done at the dealership. In the book it says to change the transmission fluid at 60,000 miles due to it having a IVT transmission that are not very good. I requested a drain and fill only as a flush can break small particles free and block small valves in the transmission. I got there at the first appointment of the day and the put my car up on the lift. being that I have had many issues in the past I knew they would have to remove the airbox and hose going to throttle body to get to the fill point. so I put black reference marks on all the screws the would have to remove. Thank God I did. My car was up on the lift for 2 hours then taken down and told it was all set. The mechanic was standing there who worked on my car and I asked him how the fluid looked and how much fluid it took. he said it wasn't too bad and it took 3 and 1/2 quarts. I paid $384.00 went outside opened my hood and sure enough every reference mark lined up perfect. I brought it to the service managers attention, and he said I'm going to pull your car in the bay again. I said I'll meet you out there. he talked to the mechanic for a few mins and came over with a blank look on his face. He said the mechanic admitted he never changed your transmission fluid. needless to say, I lost my temper at this point. I said I want my money back now. They gave me crap that they couldn't refund my card because the job was closed out. the had to get me cash after another wasted hour of my time. I contacted Hyundai Consumer Affairs and they were no help. I will never step foot back to Herb Chambers Hyundai of Auburn MA. They are crooks and frauds. I will never buy another car from them. I'm done. They are lucky I didn't end up in jail that day. I was ready to lose my mind. they basically tried to steal $400 from me and then have me drive around thinking my transmission was all set. My advice go 45 minutes west to Gary Rome Hyundai.

I bought a car with Stan and he went over and beyond to make sure I had the best experience! Thank you Stan!

Marty went over and above to get us the car we wanted at the price we were willing to pay. We would definitely do business with him again.

Had a recall, dropped it off at ten it was done by two! Courteous service great communication!

I had all of my maintenance and repairs done at this location several years ago and truly loved them. This time around, I bought a new car. Stan in Sales was great and made the process smooth. Nha in Finance was super personable and went over all of my financial options. The whole process was stress free. I would recommend this Herb Chambers location for service and sales any day!

I went in for an oil change, and within a week, all the oil leaked out and ruined my driveway. Service Manager George Rigo responded quickly to fix the car and promised to clean the driveway stains. George stayed in contact with me multiple times a week for months trying to fix it. While I appreciate his effort and believe he did his best, a simple driveway remedy should never take several months. The real issue was upper management. I reached out to the General Manager, Brendan Grier for help, but was ignored. I finally had to contact the Herb Chambers Corporate office to get this resolved. George deserves credit for his customer service, but General Manager Brendan Grier completely failed to handle this situation.

A few weeks ago I leased a Tuscon and was feeling nervous about the entire process, especially since it was a first for me (and my last car situation was a disaster). However, the employees there were all very laid back and patiently answered every question I had - they even stayed 30 minutes past closing to finish the paperwork for me! I worked mostly with Stan from sales and he was impeccable. He answered or got back to me within the days between paperwork and picking up the car, and he made sure I was comfortable before sending me off. The entire process was much easier than expected. Overall, highly recommend!

After several conversations stating what model, trim & price I wanted, they decided to "accept" my offer only to pull a bait and switch after I arrived at the dealer and tell me it was for another trim. Low and behold when as I was out and on my way there they emailed me confirming the "wrong trim". When I arrived and had no idea & I was met condesencion. I left pretty mad and lost hours of my day of with my family.

Helpful, friendly, and the service department goes above and beyond. I’m happy I went with Herb Chambers Hyundai in Auburn for service!

Just bought a car from Stan. Was a great experience. Answered all my questions and i am very happy with my car!

Great service! Location a little tricky, but overall great experience!

Steve is super knowledgeable and helpful!

I purchased a car here last week- a 2026 Hyundai Kona. I didn’t need a new car, but was interested in something with all wheel drive after this past brutal winter. I worked with Caitlin and Stan. I went in telling them I am not interested in negotiating a monthly payment or any of that stuff they try to bombard you with when you go into a dealership- but the total price of a car and possibly looking at trading my other car in after I see the price for the Hyundai Kona. Stan was my salesman and there was nothing but a positive experience, professionalism, and a no-pressure environment. I have dealt with my fair share of car dealerships, and Herb Chambers in Auburn- Hyundai was by far the easiest to work with as well as the most professional. I have a Hyundai dealership much closer to me and the first thing they did was try to get me to commit to a monthly payment when I walked through the door, after stating I was just interested in the out of door price. I ended up walking out. This dealership also offered me $2.5 K more for my trade-in than my local Hyundai dealership did. I highly recommend this dealership, working with Stan, and will be returning in the future. I am also referring my friends and family here.

Thank you for the 5-star service for my mother-in-law's new Venue purchase. The product specialist, sales manager and finance manager work seamlessly together for a quick and easy sale. Our entire family appreciate Herb Chambers Hyundai very much!